Alert re: Telephone Fraud for North American Customers
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Dear Customers,
We recently have become aware that a number of our customers in Canada and the United States have received calls purporting to be from SF's employees. The caller illegally copied (or “spoofed”) SF International's US customer hotline number so that the calls appeared to be coming from SF. The caller requested personal information from the customers by phone or SMS by claiming that a shipment was to be delivered to the customer or a shipment for the customer was detained.
Please be advised that SF fully respects the privacy of our customers and strictly abides by all applicable laws and regulations on personal information protection. If you receive a phone call you believe may be fraudulent, we kindly remind you that you DO NOT provide any personal information and that you DO NOT dial back or reply to such phone calls or SMS.
For shipment information, please direct any inquiries through our official channels.
You may track your shipment at:
- For US customers, please call 855-901-1133
- For Canada customers, please call 289-341-0643
If you receive any calls or SMS you believe may be fraudulent, please contact the above SF hotline immediately.
Thank you for your attention to this important matter!
SF International
2020.12.17
