Shipment Protection Plus

Service Introduction

The Service Protection Plus (SPP) service is a value-added service provided by SF to customers. If customers select the SPP service, in addition to the freight charge, the customer need to pay the SPP service charge based on the SPP rate. During the transport process, if the consignments are damaged or lost due to SF liabilities, SF will compensate for the loss based on the ratio of the SPP amount (declared value) and loss.

Applicable Products

Standard Express+, Standard Express, Economy Express

Applicable shipment type

Only for package shipments (not for document shipments)

Charging Standard

For US customers,

1. Declared value ＜=USD100, SPP=USD$1.25/shipment

2. Declared value ＞ USD$100, SPP = Declared value*1.25%/shipment

For Canada customers,

1. Declared value ＜=CAD100, SPP=CAD$1.25/shipment

2. Declared value ＞ CAD$100, SPP = Declared value*1.25%/shipment 】

Service Scope

Shipments sent from United States or Canada to over 70 destinations, including:

Mainland China, Hong Kong China, Macau China, Taiwan China, Singapore, Malaysia, South Korea, Japan, Thailand, Vietnam, Australia, Mongolia, India, Cambodia, Myanmar, Indonesia, Canada, Mexico.

Consignment standards

In addition to the prohibited articles specified for the international shipments, the following articles are not accepted for the SPP service:

1） Fragile goods such as ceramic, glass, and gypsum products;

2） Seasonal fruits and specialties (including aquatic products) which are not easy to store or keep fresh.

Parcel Size and Weight Limits

Economy Express limits:

Cargo

limitation

Weight limit per piece

EE≤80 KG (176 Lbs.)

≤70 KG

≤30KG

≤20KG

Weight limit per HAWB

EE: Shipment under one waybill that exceeds the maximum weight of an individual piece must be separated and handled as a multi-piece shipment, with the weight of each child shipment less than the max amount.

Dim limit per piece

CM: 200 * 80 *70

INCHES: 78 * 31 * 27

CM: 150 * 80 *70

CM:100*60*60

Standard Express+ and Standard Express limits:

Cargo	Weight limit per piece	≤70 KG	≤70 KG
limitation	Weight limit per HAWB	Shipment under one waybill weighting more than the maximum weight of one piece must be handled as multi-piece shipment.(The weight of each piece should within the limit of single piece)

		The chargeable weight (pound) of a shipment is determined by the actual gross weight or the volumetric weight (L x W x H (inch) ÷ 166), whichever is greater.
	Volume limit per piece	200CM80CM70CM
	（lengthwidthheight）
	Declared value limit	B2B: no limits Additional clearance documents is required

Add SPP to Your Shipment

Personal Account：

Step 1: For US customers, go to https://usshipweb.sf-express.com/; for Canada customers, go to https://cashipweb.sf-express.com/.
Step 2: Sign in/Sign up to place shipping order.
Step 3: Click Add/Edit Insurance bottom when checkout.

Step 4: Enter insured amount

Step 5: Confirm the insurance fee and check out

Enterprise Account:

Step 1: Go to https://iuop.sf.global/?lang=en
Step 2: Sign in your enterprise account.
Step 3: Find SPP at the Added Value Service session, select the box and complete your order.

Terms of use

1) The declared value of an international shipment shall not be higher than the actual value. The upper limit of the declared value is USD/CAD $68,500. The SPP service is not available if the value of an international shipment exceeds USD/CAD $68,500.

2) If customers choose to use the SPP service for their shipments, SF International will compensate when loss or damage happens except for circumstances beyond SF’s control stipulated in Terms and Conditions of Waybill. The compensation will be based on the ratio of the declared value of the consignment to the loss or damage.