Notice

Notification of Launches of the New Domain Name of SF International US Official Website2020.12.30

From 5 January 2021，The new domain name of SF International US official website will be launched[View Details]
Alert re: Telephone Fraud for North American Customers2020.12.17

We recently have become aware that a number of our customers in Canada and the United States have received calls purporting to be from SF's employees. The caller illegally copied (or “spoofed”) SF International's US customer hotline number so that the calls appeared to be coming from SF. The caller requested personal information from the customers by phone or SMS by claiming that a shipment was to be delivered to the customer or a shipment for the customer was detained.[View Details]
Notification on 2021 Published Rates Adjustment on SF International Express2020.12.01

To maintain the competitiveness and the sustainability of SF International’s products, SF International will adjust the United States outbound published tariff (PT) of Standard Express (SE) and Economy Express (EE) services. New PT of US outbound service will take effective starting from January 1, 2021.[View Details]
Notification of Delays of International Express Service to OS Countries during Holidays in October 20202020.09.27

During holidays in overseas countries, there may be a certain degree of delay in the export operations at the origin and the delivery service at the destination for some flows.[View Details]
Notification of delays of International Express Service to the United States during Holidays2020.09.04

During holidays in overseas countries, there may be a certain degree of delay of International Express Service in the export operations at the origin and the delivery service at the destination.[View Details]
Notice about an unauthorized storefront in Canada2020.07.31

S.F. Express has become aware of a storefront located at 1E18-4675 Steeles Avenue East, Scarborough, Ontario, M1V 4S4 bearing S.F. Express banners and logos and purporting to sell S.F. Express services. Please be advised that this storefront is not affiliated in any way with S.F. Express; is not authorized to use S.F. Express banners, logos, or trademarks for any purpose; and is not selling S.F. Express’ services.[View Details]
Notice on Delay of Personal Luggage Shipment2020.07.09

Since we are experiencing a massive increase of the shipment of personal luggage from USA to China mainland, and part of the customers did not submit the required documents for custom declaration in a timely fashion, we will encounter a 2-4 weeks delay as a result. [View Details]
The reminder of the Impact of the US Import and Export Express Service2020.06.04

Due to local reasons in US, the transit time and delivery scope of US import and export express service may be affected to a certain extent. It may cause potential pickup delay in US and package loss/damage, delay and other risks in the last mile delivery.[View Details]

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